Shipping policy
Order Processing
Orders are normally processed within 1 business day after payment has been confirmed.
Business days are Monday through Friday, excluding holidays. Processing times are separate from the carrier’s transit time.
Once your order has been shipped, you will receive the available tracking information so you can check the status of your shipment.
Shipping Within Mexico
We ship to various destinations throughout Mexico.
The applicable shipping cost will be displayed during checkout before you complete your order.
Delivery times depend on the destination and the shipping carrier used. Once the package has been handed over to the carrier, transit times may vary due to factors beyond SkyViewer’s control.
Local Delivery
We offer free local delivery within a radius of up to 25 km from our operating area in Puebla, Mexico, provided that the delivery address is eligible for this option.
If your address is within the available delivery area, the local delivery option will appear during checkout.
Shipping to the United States and Canada
SkyViewer can ship to the United States and Canada when these options are available during checkout.
The applicable shipping costs and options will be displayed before you complete your order.
International shipments may be subject to taxes, duties, import fees, or other charges imposed by the authorities of the destination country. These charges are the responsibility of the customer.
Customs procedures may also result in additional delays that are beyond SkyViewer’s control.
Order Tracking
When the shipping carrier provides a tracking number, it will be sent to the customer once the order has been prepared and dispatched.
Tracking information may take a few hours to show activity after the shipping label has been created.
Shipping Address
It is the customer’s responsibility to provide a correct and complete shipping address when placing an order.
If you notice an error in your address, please contact us as soon as possible at:
If the order has not yet been shipped, we will attempt to correct the address. Once the package has been handed over to the carrier, we cannot guarantee that the shipping address can be changed.
Delays
Delivery times are estimates and may be affected by weather conditions, high-demand periods, customs procedures, logistical issues, or circumstances related to the shipping carrier.
SkyViewer cannot guarantee an exact delivery date once the package is in the carrier’s possession.
Damaged Packages
If you receive a visibly damaged package, we recommend taking photographs of the packaging before opening it and keeping all packaging materials.
If the product has been damaged during shipping, please contact us at support@skyviewer.store, providing your order number and photographs of both the package and the product so that we can review the case.
Lost or Undelivered Packages
If the tracking information shows an issue or your package has not been delivered after the estimated delivery period, please contact us at support@skyviewer.store with your order number.
We will review the available information and, when appropriate, initiate an investigation with the shipping carrier.
Returns
Returns, exchanges, and refunds are subject to our Return and Refund Policy.
Contact
If you have any questions regarding the shipment of your SkyViewer, you can contact us at:
Support hours:
Monday through Friday, 10:00 AM to 6:00 PM, Central Mexico Time.
SkyViewer
Designed and Programmed in Mexico.